Terms and Conditions
Refunds, Exchanges, Cancellations
We do not accept refunds or exchanges due to the intimate nature of our products, but please contact us at firstname.lastname@example.org if something is wrong with your order when it arrives, and we will do our best to fix it. We do not accept order cancellations on premade items they’re all final sale. Artist choice customs can be changed/canceled for 24 hours after purchase (note non-customized supplies are also considered premade and thus not eligible for 24 hour cancellations).
Happy Holidays Y'all, this year we're shipping premade orders until 12PM EST Monday December 12th (orders placed after this will be shipped after our holiday break in January 2023). Customs ordered after December 4th will have an expected delivery of after our holiday break in January (order early as we process customs in the order they're received). Our Holiday Break will be December 16th to Jan 3rd. By placing an order now you're agreeing to this, we do not offer refunds for later delivery due to the holidays.
Regular shipping (will resume Jan 2023): We ship orders every Sunday/Monday. All premade/ready to ship items ordered before 12pm EST Saturday will ship the following Monday. Note at this point most store items are premades or supplies. All supplies ship within 1 week unless they are customized. Custom items ship within 2-6 weeks (if you wait more than 4 weeks you will get an extra free gift with your order). Custom times start when custom details are finalized, changes to your order will restart custom times as we’ll have to restart your order (changes have to be approved by us not all changes can be made and some may have extra fees). Custom items included make a paci kits that have custom requested centers. We do not offer refunds for late mail unless priority mail express is purchased (US only, for this you must contact us ahead of the order and the refund is filled through USPS not us). Due to USPS defunding give your package a week to update as they sometimes aren’t scanning them in when they’re dropped off. International orders maybe delayed due to clearing customs and/or the pandemic we unfortunately have no control over this and thus will not refund for any delays/issues caused by this by purchasing you’re agreeing to this.
Note: some colors of our exclusive art pacis may take 3-4 weeks due to a delay in supplies, by purchasing now you are agreeing to this.
If your package is returned for unpaid customs/unclaimed mail/incorrect address you will have 5 days to claim it and pay for shipping again for us to send it to you. If you don't claim it we will restock it and not issue a refund as this is considered a forced return and we don't accept those.
If your package has been marked delivered but was stolen or missing you'll need to file a stolen package claim and send us proof to refund or remake the order for you.
Money Order/E Check
Payment must have cleared before your order ships. If there’s a delay in your payment clearing it will delay your order.
Due to the tax changes from Brexit we currently can not ship to the UK anymore, hopefully this changes and we can bring this service back in the future.
We ship internationally but the buyer is responsible for any customs fees. All products will be marked as merchandise as we are legally required to. If your package is returned for unpaid customs/unclaimed mail you will have 5 days to claim it and pay for shipping again for us to send it to you. If you don't claim it we will restock it and not issue a refund as this is considered a forced return and we don't accept those.
Custom products require a 5.00 deposit unless you have purchased from us 3 times or more. Custom products are not returnable but please contact us if you have any issues with them. Custom products may take longer than our regular shipping times.
Note: due to our products being handmade no two will be identical (even remakes) and handmade products can have minor imperfections (bubbles, resin marks, smudges, etc) by purchasing a custom or remake you are agreeing you’re okay with this.
Allergies: we use latex and nickel in production of some items, if you have any allergies please contact us before purchase (we can make custom items with alternate materials). Buyer is responsible for any reactions. Contact us for custom allergen friendly options.
Custom Nipples: due to different paci artists and suppliers we currently have 3 slightly different nipple styles in stock all are adult nipples size 6 but some are light orange and cloudy, some are white and cloudy, and some are clear with white reinforcements on either side. They are all very similar and interchangeable in pacis but if you have a preference contact us BEFORE you order all our items are final sale.
Due to the nature of our products we require you to be 18+ to purchase, if we find out you are not you will have your order refunded and be blocked from the store (this also applies if you are purchasing with the intent to give to a minor or a use around a minor). Buy purchasing from us you are agreeing you’re 18+ and will only use the item around those 18 and up. All deco items inherently have small parts and thus present a choking hazard. Our items are sold for adult novelty use only and buyer takes all responsibility for use.
If you have any questions about our policies not answered by this page feel free to email us at email@example.com.
Stay up to date with care instructions here, you can also request printed care instructions to be emailed to you any time.
If you break our policies we will cancel your order and you will be blocked from any future orders. By making a purchase you are agreeing that you have read and understand these policies. Note holiday and COVID policy pages override any here if they conflict.