Note we are currently moving office, our next shipping day is Wed the 10th. We're still open for orders between now and then but they will not ship until the 10th.
Refunds, Exchanges, Cancellations
We do not accept refunds or exchanges due to the intimate nature of our products, but please contact us at email@example.com if something is wrong with your order when it arrives, and we will do our best to fix it. We do not accept order cancellations.
We ship orders every Sunday/Monday. All premade/ready to ship items ordered before 12pm Sunday will ship the following Monday. Note at this point most store items are premades or supplies. All supplies ship within 1 week unless they are customized. Custom items ship within 2-6 weeks (if you wait more than 4 weeks you will get an extra free gift with your order). Custom items included make a paci kits that have custom requested centers. We do not offer refunds for late mail unless priority mail express is purchased (US only).
If your package is returned for unpaid customs/unclaimed mail/incorrect address you will have 5 days to claim it and pay for shipping again for us to send it to you. If you don't claim it we will restock it and not issue a refund as this is considered a forced return and we don't accept those.
If your package has been marked delivered but was stolen or missing you'll need to file a stolen package claim and send us proof to refund or remake the order for you.
We ship internationally but the buyer is responsible for any customs fees. All products will be marked as merchandise as we are legally required to. If your package is returned for unpaid customs/unclaimed mail you will have 5 days to claim it and pay for shipping again for us to send it to you. If you don't claim it we will restock it and not issue a refund as this is considered a forced return and we don't accept those.
Custom products require a 5.00 deposit unless you have purchased from us 3 times or more. Custom products are not returnable but please contact us if you have any issues with them. Custom products may take longer than our regular shipping times. Our customs are currently closed but we’ll let you know when we open them again.
Due to the nature of our products we require you to be 18+ to purchase, if we find out you are not you will have your order refunded and be blocked from the store.
If you have any questions about our policies not answered by this page feel free to email us at firstname.lastname@example.org.
If you break our policies we will cancel your order and you will be blocked from any future orders. By making a purchase you are agreeing that you have read and understand these policies.