Terms and Conditions

Refunds, Exchanges, Cancellations 

We do not accept refunds or exchanges due to the intimate nature of our products, but please contact us at sweetcandykink@gmail.com if something is wrong with your order when it arrives, and we will do our best to fix it. We do not accept order cancellations on premade items they’re all final sale. Artist choice customs can be changed/canceled for 24 hours after purchase.

Shipping Times

We ship orders every Sunday/Monday. All premade/ready to ship items ordered before 12pm Saturday will ship the following Monday. Note at this point most store items are premades or supplies. All supplies ship within 1 week unless they are customized. Custom items ship within 2-6 weeks (if you wait more than 4 weeks you will get an extra free gift with your order). Custom items included make a paci kits that have custom requested centers. We do not offer refunds for late mail unless priority mail express is purchased (US only, for this you must contact us ahead of the order and the refund is filled through USPS not us). Due to USPS defunding give your package a week to update as they sometimes aren’t scanning them in when they’re dropped off.

Note: some colors of our exclusive art pacis may take 3-4 weeks due to a delay in supplies, by purchasing now you are agreeing to this.

Returned Mail 

If your package is returned for unpaid customs/unclaimed mail/incorrect address you will have 5 days to claim it and pay for shipping again for us to send it to you. If you don't claim it we will restock it and not issue a refund as this is considered a forced return and we don't accept those.

Missing/Stolen Packages

If your package has been marked delivered but was stolen or missing you'll need to file a stolen package claim and send us proof to refund or remake the order for you.

Money Order/E Check

Payment must have cleared before your order ships. If there’s a delay in your payment clearing it will delay your order.

Brexit

Due to the tax changes from Brexit we currently can not ship to the UK anymore, hopefully this changes and we can bring this service back in the future.

Custom Fees

We ship internationally but the buyer is responsible for any customs fees. All products will be marked as merchandise as we are legally required to. If your package is returned for unpaid customs/unclaimed mail you will have 5 days to claim it and pay for shipping again for us to send it to you. If you don't claim it we will restock it and not issue a refund as this is considered a forced return and we don't accept those.

Custom Products

Custom products require a 5.00 deposit unless you have purchased from us 3 times or more. Custom products are not returnable but please contact us if you have any issues with them. Custom products may take longer than our regular shipping times. 

Note: due to our products being handmade no two will be identical (even remakes) and handmade products can have minor imperfections (bubbles, resin marks, smudges, etc) by purchasing a custom or remake you are agreeing you’re okay with this.

Allergies: we use latex and nickel in production of some items, if you have any allergies please contact us before purchase (we can make custom items with alternate materials). Buyer is responsible for any reactions. 

Age Requirements

Due to the nature of our products we require you to be 18+ to purchase, if we find out you are not you will have your order refunded and be blocked from the store. Buy purchasing from us you are agreeing you’re 18+.

Contact Us

If you have any questions about our policies not answered by this page feel free to email us at sweetcandykink@gmail.com.

If you break our policies we will cancel your order and you will be blocked from any future orders. By making a purchase you are agreeing that you have read and understand these policies. Note holiday and COVID policy pages override any here if they conflict.