Refunds, Exchanges, Cancellations
We do not accept refunds or exchanges due to the nature of our products, but please contact if something is wrong with your order when it arrives. We do not accept cancellations either.
We ship orders every Sunday/Monday. All premade/ready to ship items are packaged to ship in 1 to 5 days (Processing Time: 1-5 Business Days). Note at this point most store items are premades or supplies. All supplies ship within 1 week unless they are customized. Custom items ship within 2-6 weeks (if you wait more than 4 weeks you will get an extra free gift with your order). Custom items included make a paci kits that have custom requested centers.
We ship every Monday our last shipping day before the holiday will be Dec 15th. We do not offer refunds for product delivery after Christmas unless priority mail express (overnight shipping) is purchased.
We ship internationally but the buyer is responsible for any customs fees. All products will be marked as merchandise as we are legally required to. If your package is returned for unpaid customs/unclaimed mail you will have 5 days to claim it and pay for shipping again for us to send it to you. If you don't claim it we will restock it and not issue a refund as this is considered a forced return and we don't accept those.
Custom products require a 5.00 deposit unless you have purchased from us 3 times or more. Custom products are not returnable but please contact us if you have any issues with them. Custom products may take longer than our regular shipping times. Our customs are currently closed but we’ll let you know when we open them again.
Due to the nature of our products we require you to be 18+ to purchase, if we find out you are not you will have your order refunded and be blocked from the store.
If you break our policies we will cancel your order and you will be blocked from any future orders.